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iphone profile installation failed must be installed interactively

I have opened a ticket with Apple enterprise support (Case #100952677918 if you want to reference it when you call them). Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. The resolution is to al... Why would they give us the option to block personally owned devices, yet not allow iOS to make contact with the server to install the management profile? Press question mark to learn the rest of the keyboard shortcuts. Here is link with Information on DEP enrollment:  https://docs.microsoft.com/en-us/intune/enrollment/device-enrollment-program-enroll-ios, Posted in Yup, right after it finishes the update it locks up saying that the profile needs to be installed. Microsoft says they are aware of the problem but that it is Apple's fault. I don't know if my workaround would solve each situation but you can try. It just can't be right that it doesn't work properly. You checked your internet connection and everything looks ok? When trying to install the management profile on the Apple device, we receive the following error: Profile Installation Failed. These aren't being restored from backup, brand new upgrade phones for the employees. Empowering technologists to achieve more by humanizing tech. When trying to install the management profile on the Apple device, we receive the following error: Profile Installation Failed. Fully managed intelligent database services. From what you're describing, the Enrollment restrictions are configured correctly within the Intune Portal, but are still having issues with enrolling corporate devices even though they are allowed and identified via Corporate Device Identifier. Once created, please private message us your case, for us to keep an eye on. This issue should be fixed on the iOS 13.2.3. I tried then the full restore to factory mode and it worked!. Its a super big pain in the ass and I am glad we haven't gone ahead with IT touchless deployments of phones cause of things like this. When activating GravityZone Mobile Client on iOS devices, you are prompted to install a Bitdefender MDM Enrollment Profile. Find out more about the Microsoft MVP Award Program. Once it has been unenrolled they should be able to run quick setup without issue. Before you use the quick setup the old phone needs to open up the company portal and remove itself from enrollment. We have used both iTunes and a Cellebrite transfer machine to perform the backup and restores and consistently get the same error message. They encouraged us to try to use Apple Configurator to perform the backup and restore, but I don't have access to a Mac right now. By using our Services or clicking I agree, you agree to our use of cookies. This is definitely a bug and maybe the best way is to send back to Apple or AT&T for a replacement. Connection to the server could not be established.Seems to be because when trying to contact the Azure or Intune server to acquire the ability (?) What I am having our T1 guys do is when a new phone comes in, flash it to the latest iPhone firmware using iTunes on their workstations then they can set it up as per normal since the device won't have to do the iOS update as part of provisioning. Your Intune tenant is configured to only allow corporate-owned devices. The cause is our tenant is configured to only allow corporate-owned devices. If you skip the "Quick Start" -setup option and select "Set Up Manually", log in to the Apple ID account and now selecting the option Restore from iCloud backup works fine. If I try to do a factory reset from iTunes, same issue since the new phone has already restored the old phone's setting including "Find my iPhone" has been turned on. Iphone xr profile installation failed must be installed interactively We are discovering that the issue only seems to happen to new-in-box devices that perform the iOS update as part of the setup. Phone is not getting connected to Mac, so couldn't do factory reset as well. Video Hub Looks that the best way to enrol and mark devices as corporate is not the Corporate Device Identifiers. We have received some support tickets regarding an error which occurs during the Apple DEP device enrollment. I don't know if doing this last step was what made the difference or what exactly was, but at least now I have a working phone and not a brick. New comments cannot be posted and votes cannot be cast. We are trying to protect our tenant from users enrolling their personal devices. If iPhone Configuration Utility displays the Configuration Profile Installation Failed dialog box when you try to install a configuration profile on an iPad or iPhone, the problem is usually that the configuration profile contains no payload. Are you seeing this with "set up as new" devices or ones that are also being restored? This can happen on iOS devices. The ownership of the iPhone is corporate. to install the profile, the server refuses connection because it is not referencing the corporate device identifiers for the serial at this point. Connection to the server could not be established. So, I arrived home, tried again with iTunes from my Mac first just to update it and it failed. Connection to the server could not be established. October 29, 2020, Posted in Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. At the moment, our workaround is to temporarily allow personal iOS devices when enrolling one, then disabling it. I am trying to remove the device from Apple DEP and my MDM now to get the user up and running. We only want to allow corporate-owned devices to join Azure and enrol in Intune. Is this happening after the update? I restored from the old phone backup from iTunes and the new phone upgrade to IOS 13.2, and when I click continue, the profile installation failed and I can't get into the phone main screen. When searching for solutions it was recommended trying with a computer or in a network outside the one from the company. But what about the company's like ours that do not want to allow personally owned devices? Press J to jump to the feed. Situation: iPhone SE company phone (managed by intune) to be replaced by new iPhone 7. UPDATE: Based on some reports, this issue only occurs when using Quick Start -option during the iOS setup. Don’t worry! I just had the same issue. we have the same problem and I´m getting crazy that it is not working. Thank you @Thijs Lecomte for reaching out to us on our Twitter!Cheers,Intune Support Team^MS. Re: iOS Profile installation fails on corporate owned devices. This is IOS 13.2's issue. He suggested I return the phone to Verizon or Apple and get a new one. September 20, 2020. Or it shouldn't be documented. We've had some success with removing the Management Profile from the old device...then backing up the old device....then restoring to the new device seems to be successful. https://www.reddit.com/r/Intune/comments/dpov12/new_iphones_microsoftprofilesmdm_must_be/, https://discussions.apple.com/thread/250883487. It's status is "not contacted" if personal devices is blocked. Before installing again the iCloud backup, what i did is in my original company phone (iPhone SE), deleting the Intune app and updating the backup in the cloud. Has anyone else experienced this issue? Am I missing something or does Microsoft need to find a way to fix this? Hopefully this fixes the issue. This works up to the point where we are enrolling iOS devices. I'm seeing this error also. I saw 13.2.3 has now been released. I actually just installed Itunes, connected the phone, and did a factory restore with no restore backup, it updated and then the MDM profile installed. So you got the Profile Installation Failed message during setup? I restored from the old phone backup from iTunes and the new phone upgrade to IOS 13.2, and when I click continue, the profile installation failed and I can't get into the phone main screen. Resolution to allow personal ones? CurrencyRate. iOS Profile installation fails on corporate owned devices. The company portal enrollment is considered as personal enrollment which makes us change the enrollment restriction to allow the personal enrollment. However, after iOS 13.2.3, you can do a restore and then move on and keep your data intact.I will disable DEP until it works agin. I downloaded itunes in my company Windows PC and tried restoring it that way but after putting the iPhone in DFU mode, it tried restoring it but failed with error message 1306. Please open a case either through the Intune Portal, or through any of the methods mentioned here: https://docs.microsoft.com/intune/get-support. Create and optimise intelligence for industrial control systems. Ill be testing in the morning. If so, we're seeing some isolated incidents with JAMF. The only way to get out of it, is to factory reset the phone. However, the error seems to be the iOS 13 related and quite popular at moment: If you have experienced this, based on our research, the current workaround is restore the device via iTunes (must be in DFU/Recovery Mode): Once restore is completed, you can proceed with the DEP enrollment again. They have said this will be the same for Android phones in the near future. Once this was done, I continue the normal restore in the new phone and I didn't have any issues moving forward. It SEEMS LIKE it happens when a backup is restored that included a management profile where the user had to enter credentials. on The profile "com.miradore.profile' must be installed interactively". The profile "com.miradore.profile' must be installed interactively". I just know that I have hundreds of users that I now have to tell that they MUST NOT RESTORE because then it fucks up their new phone and then they have to put it in DFU mode and reset it. As I have mentioned that if you want the devices to do the corporate enrollment you would have to do the automated device enrollment (Previously called DEP) so that you can have the device restrictions set to allow corporate and block personal. Corporate identifiers are used to mark the device as corporate after it gets enrolled. This might not fix your error, but if you want to turn on Single App Mode programmatically then the profile must be distributed through MDM and the device must be supervised. Installation of this profile is required to allow the Bitdefender GravityZone MDM system to manage the iOS device remotely. Yesterday i tried to restore the new phone with my iCloud backup from the iPhone SE and after updating to iOS 13.2.2 it got stuck in the screen described above and couldn't go forward not even with a hard reset. We are discovering that the issue only seems to happen to new-in-box devices that perform the iOS update as part of the setup. Resolution to allow personal ones? … This is not an issue with Android devices. We have devices running 13.2.3 and 13.3 that are still experiencing this same issue. The Microsoft KB article describes the error cause as, "Your Intune tenant is configured to only allow corporate-owned devices." Today I tried resetting the device to factory but as I had the Find my iPhone enabled couldn't do it. The knowledgebase article clears this up, but I feel like they should not give the option of blocking these devices if the enrolment cannot reference the corporate device identifiers at every stage of the enrolment for Apple devices. We also found that doing a new phone setup and then restoring a backup from itunes after the setup was done to work as well. Phone is Bricked. The error message is displayed as "Profile Installation Failed. Cookies help us deliver our Services. We have been seeing the same issue with new phones the last 2 days. The only way out of it is a factory reset, and then it installs the mdm profile. See this answer . I hope this may help anyone with the same problem! We've been in the process of upgrading the Corporate phones to iPhone 8, we are using Apple Business Manager, we've been experiencing issues with users who get an iPhone Replacement phone, the phone requires to upgrade to 13.2, but then it gets stuck and says Profile Installation Failed, The Microsoft.Profiles.MDM must be installed interactively. Struck with the same issue. This works, but feels like we need to work around their contradictive setup.

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